Shipping & Delivery

Mentrion™ currently ships within Canada only. This allows us to ensure regulatory compliance, product integrity, and consistent delivery quality for all orders.

Order Processing

Orders are typically processed within 1–2 business days, excluding weekends and statutory holidays. Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Delivery times vary by location but generally range from 3–7 business days within Canada. Shipping timelines are estimates and may be affected by carrier delays or factors beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order details. Free shipping may be offered on qualifying orders as part of promotional campaigns.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this tracking information to monitor the progress of your delivery through the carrier’s website.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact our support team as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. Mentrion™ is not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

Contact Information

If you have any questions regarding shipping or delivery, please contact us at support@mentrion.ca. Our team is happy to assist you.